PRIVACY POLICY

Last Updated: 02/22/2024

Privacy is of utmost importance at Carney Battery Handling Ltd. and Carney Fabricating (together ‘we’, ‘us’ or ‘CBH’). We recognize the significance of protecting information which is stored on our computers or is intended to be stored on our computers and which relates to an individual. The data we protect is the ‘Personal Data’ which is any information relating to an identified or identifiable natural person, sometimes called a data subject. We have made protecting privacy and the confidentiality of Personal Data a fundamental component of the way we do business. This Privacy Statement informs you of the ways we ensure privacy and the confidentiality of Personal Data. We are compliant with applicable privacy laws in the countries in which we operate. This policy describes the information we gather, how we may use the Personal Data and the circumstances under which we may disclose such information to third parties.

Carney Battery Handling, Inc. (collectively “CBH,” “we,” “us” and/or “our”) are committed to honouring the privacy of the visitors (“you” “user” and/or “your”) to our company websites https://www.Carneybatteryhandling.com/, https://theCarneyportal.com/ (and all corresponding Carney subdomains and sister websites for subsidiary branches, collectively the “Site”).

This policy (herein the “Policy” or “Privacy Policy”) describes how we collect, store, use and protect your personal information when you access or use the Site and all associated digital services (collectively, “Carney Services” or “Services”) that link to this Privacy Policy.

Acceptance

Please be advised that this Privacy Policy is an integral part of our Terms of Use and is governed by its provisions. We kindly request that you carefully examine this Privacy Policy, and our Terms of Use before accessing our Services. By accepting the Terms of Use, you explicitly agree with our privacy policy as outlined in this document. If any part of this Privacy Policy or our Terms of Use makes you feel uncomfortable, we kindly ask you to refrain from using or accessing our Services.

Policy Changes

Please keep in mind that this Policy may be updated occasionally, and any changes will be reflected on this page. We recommend that you review this Privacy Policy periodically and take note of the latest revision date. If there are any significant changes to this Policy, we’ll notify you via email. By continuing to use our Services and/or access our websites, you agree to the updated Policy.

Information We Collect & You Provide

We gather data that may comprise your personal information, which is any information that can reasonably be used to identify you, such as your name, email address, and physical address. The information we collect is mainly the data that you willingly provide to us. This information typically includes the details you input on various forms or logins on our website, such as when you create an account, place an order, subscribe to our newsletter, or get in touch with us through our “Contact Us” form.

Personal information such as your name, company, job title, address, phone number, e-mail address, username, and password when you create an account or request information about a product or service from us. Your preferences and interests, information obtained through customer surveys and/or offers, or other information that you provide us through customer service inquiries.

Automatic Information

We must inform you that we gather certain information automatically while you use our Services. This includes data that our Site’s devices receive when you access our Services, web behaviour information via cookies and other similar tracking technologies when you use or access our Services, and technical information that is automatically collected by our web server, which may be hosted by a third party. This information includes the identity of your internet service provider and the type of browser you use. We want to make you aware that each time you visit the Site, our web server automatically recognizes, where possible, and collects this information. When you use our Services, we may automatically collect the following information about you:

We may gather device information regarding the device you use to access or use our Services. This information may include your device ID or unique identifier, device type, and browser type and version.

In addition, we may collect computer and connection information, such as page view statistics, referral URL, browsing history, and standard web log information, as well as activity data such as browser type and language, performance, and usage data. This information is collected through tracking technology such as cookies while accessing or using our Services.

We also collect Internet Protocol (IP) addresses as part of our system administration process and to evaluate traffic to our Site, which assists us in tracking overall visitor traffic patterns. We do not combine, associate, or link IP addresses to any personally identifiable information.

It is important to note that an IP address is a number assigned to your computer when you connect to the Internet. As part of the Internet protocol, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser you are using or even the type of computer. However, this information does not identify you personally.

We use the collected data to improve our Site by making it more responsive to the preferences and needs of our users.

Cookies

Our website employs cookies and other related tracking technologies like web beacons and pixel tags. A cookie is a small file that is downloaded onto your device’s hard drive when you visit our website. Cookies are used to analyze web traffic or inform you when you visit a particular site. They help websites recognize your browsing device, allowing them to tailor their operations to your preferences. It’s important to note that a cookie cannot read data off your hard drive or read cookie files created by other websites.

We use traffic log cookies to identify the pages you visit on our website. This enables us to analyze data about web page traffic and improve our website to meet customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system. Cookies help us provide a better website experience by enabling us to monitor which pages you find useful and which you do not. Please note that cookies do not give us access to your computer or any information about you, other than the data you choose to share with us.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling or deleting cookies may prevent you from taking full advantage of our website.

Besides cookies, we may use other similar technologies such as web beacons, flash cookies, or pixels to track how you use our services. Pixel tags are very small images or small pieces of data embedded in images that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. We may also use so-called “flash cookies” (also known as “Local Shared Objects” or “LSOs”) to collect and store information about your use of our Services. Flash cookies are commonly used for advertisements and videos. We will generally refer to cookies, web beacons, and flash cookies as “cookies” in this policy.

Although we generally treat information collected by cookies and other tracking technologies as non-personal information, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat cookie information with identifiers as personal information. Information that may be collected by cookies when you use the Service may include, without limitation:

the pages you visit within the Site;

the date and time of your visit to the Site;

the amount of time you spend using the Site;

the Internet IP address used to connect your computer to the Internet; and/or

your computer and connection information such as your browser type and version, operating system, and platform.

If we use cookies, some of the functions performed by cookies could be strictly necessary for us to be able to offer you our Service, while other cookies provide us with valuable insight into how we can improve our Service or help us with marketing our products and services to you based on your interests and preferences.

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted (i.e. after you have finished browsing).

First and Third-party Cookies

When accessing our Services, we and our affiliated companies may place cookies on your computer or other devices. These technologies enable us to gain a better understanding of user behaviour and provide insights into which sections of our websites have been visited.

Our Service may employ both first-party and third-party cookies. First-party cookies are placed on your device by us, while third-party cookies are set by parties other than CBH. These third-party cookies are used by external parties that can identify your device when it interacts with our Service and visits other websites or mobile applications.

It is important to note that Carney has no control over how third-party cookies are employed. We encourage you to review the websites of third-party cookie providers to gain a better understanding of how they use cookie information.

Analytics

We may also use Google Analytics, a web analytics service provided by Google, Inc. or other similar analytic services. The cookies and other technologies used by these analytic services may collect personal information, but Carney does not use these services to gather information that personally identifies you. The information generated by these analytic services will be transmitted to and stored by the third-party analytic provider and will be subject to that organization’s privacy policies. You may exercise choices regarding the use of cookies by changing your browser settings or by downloading certain plugins.

Managing Cookies On Your Browser

To manage cookies and similar tracking technologies, please follow the instructions below:

First-Party Cookies: You may enable, disable, or delete cookies by accessing the browser with which you are viewing this website. You can find the instructions in the “Help”, “Tools”, or “Edit” settings of your browser. However, please note that disabling cookies may affect your ability to access secure areas of the site, and other parts of the services may not function properly. For more information on changing your browser’s cookie settings, please visit https://support.google.com/accounts/answer/61416?hl=en&co=GENIE.Platform%3DDesktop

Third-Party Cookies: If we use them, you have the option to opt out of third-party advertising networks and similar entities that use targeting/advertising cookies. You may do so by visiting http://www.aboutads.info/choices. After clicking the link, you may choose to opt out of advertising from all participating companies or only advertising provided by specific entities. For more information on third-party advertising networks and similar entities that use these technologies, please refer to http://www.aboutads.info/consumers.

Do Not Track: Although some Internet browsers include the ability to transmit “Do Not Track” or “DNT” signals, since uniform standards for DNT signals have not been adopted, our site does not currently process or respond to such signals.

Flash Cookies: If you do not wish to store Flash Cookies on your computer, you can adjust your Flash player settings to block Flash Cookies storage using the tools available in the website storage settings panel. You can also control Flash Cookies by visiting the global storage settings panel and following the instructions. Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may affect the functionality of some Flash applications, including those used in connection with our services or online content.

Why We Collect Information

We utilize the data, including personal information, that we collect from you or that you provide to us through our Services for various purposes, which are as follows:

  • Provision and Maintenance of Our Products and Services: We use the information mentioned in Sections 3 and 4 to provide, analyze and enhance our Services. For example, we process your personal information to create your account, enable purchases, process payments, communicate with you, and execute your requests (such as product information requests, newsletter sign-ups, and registration for the Carney portal).
  • Service-Related Communications: We will communicate with you regarding administrative or account-related information to keep you informed about your account and our Services. Such communications may include information related to policy updates, confirmations of your account actions or transactions, security updates or tips, or other relevant transaction-related information. We process your contact information to send you such communications. Service-related communications are not promotional. It is not possible to unsubscribe from these communications, as you may miss important developments related to your account or the Services.
  • Customization of Our Services: We may use your information to customize our Services according to your interests or preferences.
  • Customer Support or Response: We collect any information that you provide to us when you contact us with questions, concerns, feedback, and other issues.
  • Enforcement of Compliance with Our Terms, Agreements, or Policies: When you access or use our Services, you are bound to our Terms and Conditions, as well as our policies, including this, Policy. To ensure you comply with our terms, agreements, or policies, we process your personal information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit, or illegal activities on our Services.
  • Ensuring the Security of the Services: We take measures to keep you secure and safe while using our Service. Keeping you safe requires us to process your personal information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities, or security risks; improve and enforce our security measures; and monitor and verify your identity to prevent unauthorized users from accessing your information.
  • Maintaining Legal and Regulatory Compliance: Our Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to pay our taxes, fulfill our business obligations, ensure compliance with employment and recruitment laws, or as necessary manage risk as required under applicable law.
  • Conducting Research and Development: We may use your information, such as usage data, to conduct analytics and improve our products and services.
  • Engaging in Marketing Activities: We may occasionally send promotional emails about new products, special offers, or other information that we believe may interest you, using the email address you have provided. We may also use your information to contact you for market research purposes. You may opt out of marketing emails or other marketing contact by emailing us at marketing@Carneybatteryhandling.com or by following the unsubscribe instructions in every email.
  • Displaying Advertising: We may utilize your information to display advertising through third-party service providers.

Information Shared By Carney

Carney does not share, sell, rent, or trade your personal information without your prior consent, and does not share, sell, rent, or trade your personal information to any third party for promotional purposes. This does not include trusted third parties who assist us in operating this Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We take care to allow your personal information to be accessed only by those who need access to perform their tasks and duties, and to share with third parties who have a legitimate purpose for accessing it. We want you to understand when and with whom we may share the information we collect. We may share information that we collect through the Services as follows:

  • Within Our Corporate Organization. Carney may share your personal information within its corporate organization to provide you with the Services and take actions based on your request.

Carney may transfer your personal information in the event of a merger, acquisition, or asset sale. We engage third-party companies and individuals to perform business functions, including data analysis, web hosting, marketing, payment processing, and customer service on behalf of Carney. These entities may receive personal information as required to carry out their functions, but they are bound by contract not to use the information for other purposes unless permitted by law or with your consent. We only share your personal information with third-party business partners, such as payment services, to process payments, track purchase transactions, and deliver marketing communications, under terms that are at least as protective as our policy. In the good faith belief that such action is necessary, Carney may disclose your personal information to comply with a legal obligation, respond to a valid law enforcement or public authority request, protect, and defend Carney’s rights and property, prevent or investigate wrongdoing, protect the personal safety of Service users or the public, or prevent or protect against legal liability. We may share your personal information if we believe that such disclosure would protect your interests or rights, or the interests or rights of others, including Carney and its personnel.

Third-Party

At times, we may offer links to external websites belonging to third-party entities for the benefit of our website’s visitors. We have no authority over the linked websites or the privacy practices of these third-party operators and do not guarantee the accuracy or suitability of any content or material available on these external sites. We are not accountable for the information or activities on those websites.

The intent of third-party links is not to indicate sponsorship, affiliation, or endorsement. The Privacy Policy’s terms do not apply to any third-party websites accessed through links on our website. These third-party sites maintain separate and independent privacy policies, and we do not accept liability for their content or activities. Before sharing personal information with them, please review the applicable third-party privacy policy and terms of use.

Security

Carney is committed to protecting the privacy of its customers and takes all necessary measures to secure their personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. For added protection, we advise our customers not to disclose private or confidential information via our website.

We employ various security measures, including technical and physical safeguards, to ensure the safety of our customers’ personal information. We use a secure server and SSL technology to transmit sensitive/credit information, which is then encrypted and only accessible to authorized personnel with special access rights. We also restrict access to personal information based on job function and implement double authentication procedures for accessing networks and data systems.

In addition, we encrypt all email communications and any payment and financial data transmitted online to safeguard our customers’ information. At Carney, we take our responsibility to protect our customers’ information very seriously and continually strive to maintain the highest security standards.

Your Personal Information

If you wish to delete your account, please send a request to delete your personal information to the email address provided for this purpose. However, please note that we may not be able to fulfill your request in its entirety due to our legal obligations, the need to settle disputes, enforce agreements, or safeguard the rights and interests of others. We will make every effort to respond to your request as promptly as possible.

Retention periods may vary depending on the jurisdiction, but we generally apply the following retention periods. If you have any questions regarding our retention periods, please do not hesitate to contact us.

Marketing: Your marketing contact information will be stored for as long as you remain subscribed. If you unsubscribe from marketing communications, we will add your contact information to our suppression list to ensure that your unsubscribe request is respected.

Activity Data: We may retain activity data indefinitely after your account has been closed to establish or defend legal claims, conduct audits, and prevent crime.

Cookie and Other Web Behavior Data: Any information gathered through cookies, clear gifs, flash cookies, webpage counters, and other technical or analytics tools will be kept for up to one year from the date of collection or the expiry of the cookie. For further details, please refer to our Cookie Policy.

International Information

This notice is to inform you that your personal information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your submission of such information represents your agreement to that transfer.

For individuals located in the European Economic Area, the United Kingdom, or Switzerland, we transfer your information to enter and perform a contract to provide you with services, and such transfers are subject to appropriate safeguards as permitted under the applicable data protection laws. When we transfer your personal information, we require contractual provisions for transferring Personal Information in place with the third parties to which your information is transferred that are consistent with the European Union’s General Data Protection Regulation.

We take the security and privacy of your personal information very seriously and will take all steps reasonably necessary to ensure that your data is treated securely and by this Privacy Policy. We will not transfer your personal information to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Children

Our website is intended for use by individuals who are 18 years of age or older. Carney does not knowingly request or collect personally identifiable information online from children under 18 years of age. If we discover that a child under the age of 18 has provided us with personal information, we will take all reasonable steps to remove that information from our records and not use it for any purpose, except where necessary to protect the safety of the child or others as required or permitted by law. If you become aware of any personal information that we have collected from children under 18, please contact us at marketing@carneybatteryhandling.com.

Right to Opt-Out

We provide you with the option to unsubscribe from our email list or review and update your registration information with us. Should you object to the intended use of your personal information, you are welcome to opt-out by providing us with clear instructions via postal mail or email. Please direct your correspondence to Carney Battery Handling Inc., c/o Marketing Department, 14 Regan Rd, Unit 2A, Brampton, ON, Canada L7A 1B9, or email us at marketing@carneybatteryhandling.com.

“Do Not Track” Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform apps that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Information for Customers in Europe

If you happen to be residing in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, then you are entitled to certain data protection rights under the General Data Protection Regulation (GDPR). We may request you to disclose your country of residence when you use our services, or we may determine your location based on your IP address. However, if you conceal or mask your location details to appear outside of the Designated Countries, then this section cannot be applied to you. If any of the terms in this section contradict other terms stated in this policy, then the terms in this section shall apply to users from the Designated Countries.

Our Relationship to You

At Carney, we collect personal information from people who use our services. This information helps us provide you with the best possible experience. We are responsible for making sure that your information is kept safe and used only for the purposes that you have agreed to. If we work with any other companies to provide our services, we make sure that they also keep your information safe and use it only as instructed by us.

Marketing

We would like to clarify that we will only reach out to individuals located in the Designated Countries by electronic means, such as email or SMS, as allowed by applicable law or with the individual’s consent. In cases where we rely on legitimate interest, we will only communicate information about our services that are like those which were the subject of a previous sale or negotiations of a sale to you.

If you wish to opt out of direct marketing, you can do so at any time and free of charge by contacting us at marketing@carneybatteryhandling.com. We value your privacy and are committed to ensuring that our communication with you is always respectful and professional.

Legal Basis for Processing Your Personal Information

We describe our legal bases for processing throughout this Policy. Below is a list of the purposes described in our Policy with the corresponding legal basis for processing:

Your Rights

We recognize certain data protection rights in certain circumstances. However, we may limit individual rights requests in some ways. We may deny access where required or authorized by law, or where granting access may infringe upon the privacy of others, or to safeguard our rights and properties, or where the request is frivolous or burdensome. If you wish to exercise your rights under applicable law, please contact us at marketing@carneybatteryhandling.com. Please note that we may require you to verify your identity before responding to such requests.

You have the right to withdraw your consent at any time if we ever request to process your personal information. Upon your request, we will provide you with a copy of your personal information in our files without undue delay and free of charge, unless we are permitted by law to charge a fee.

You may request to correct or update any of your personal information in our files if you find it incorrect or incomplete.

Upon request, we will erase any of your personal information in our files that is no longer necessary about the purposes for which it was processed, was collected about processing that you previously consented to, but later withdrew such consent, or was collected about processing activities to which you object, and there are no overriding legitimate grounds for our processing.

You have the right to restrict our processing of your personal information where certain conditions apply. You may also object to our processing at any time and as permitted by applicable law if we process your personal information on the legal bases of consent, contract, or legitimate interests.

If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information and to have us transfer your personal information directly to another “controller,” where technically feasible unless the exercise of this right adversely affects the rights and freedoms of others.

We will notify third parties also handling the relevant personal information when we fulfill your individual rights requests for correction (or rectification), erasure, or restriction of processing unless this proves impossible or involves a disproportionate effort. Upon your request, we will identify such third parties.

We do not use any automated decision-making that has any legal or other significant effects on you in establishing and carrying out a business relationship.

If you believe that we have infringed or violated your privacy rights under applicable law or this Policy, please contact us at marketing@carneybatteryhandling.com so that we can work with you to resolve your concerns.

Withdrawal of Consent

Except as required or enabled by law, we will not use or disclose your Personal Data for any purpose for which you refuse consent or later withdraw your consent. You also understand that although you can use our site for some purposes without providing Personal Data, we need certain Personal Data, including data linked to payment or involving an ongoing relationship with us or our partners. If you refuse to provide us with the Personal Data we require or later withdraw your consent, we may no longer be able to provide you with certain services.

Acceptance

By using this Site, you signify your agreement to this Policy. We reserve the right to change this Policy at any time. Any changes will be notified to you as required by law so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Questions

Any questions about this policy, the collection, use and disclosure of Personal Data by us or access to your Personal Data which is required by law to be disclosed, should be directed to 14 Regan Road, Unit 2-A, Brampton, Ontario Canada Tel: 1 (905) 564-0303 or by email to  marketing@carneybatteryhandling.com.